LC Idiomas GC SLU, with registered offices at Calle República Dominicana, 17, 35010, Las Palmas de Gran Canaria, offers Spanish courses subject to these Terms and Conditions, the reservation and acceptance of which constitute the "Agreement."
The academy may modify these Terms at any time in relation to future courses, and will publish them through this website.
If the course booked by the Student is no longer available, the Academy will immediately inform the Student in writing or by email and will endeavor to offer an alternative Course that is reasonably acceptable to the Student, but if this option is not possible, the Academy has the right to cancel the Contract by notifying the Student in writing to this effect and refunding any money already paid by the Student for the Course.
2.1 Reservations for General Courses and Leisure Programs. The reservation fee for these courses must be paid in full before the start of the training to guarantee your place on the requested course.
2.2 Individual and mini-group class reservations. The academy reserves the right to release individual or mini-group session times if the student does not receive a response regarding the renewal of the membership within 24 hours of the membership expiration notification.
2.3 Validity of the hourly voucher (individual and mini-group). Individual or mini-group class vouchers will be valid for a maximum of 8 weeks. For vouchers for 30 hours or more, this validity is extended to 15 weeks.
2.4 SIELE and DELE exam preparation courses. Access to the course will be subject to recommendations made by the Academic Coordination team based on the student's level.
2.5. In the General Plus and Intensive courses, individual sessions must be completed within the 4-week course period. Once this period has elapsed, missed sessions cannot be recovered.
2.6. Level tests for admission to Spanish programs cannot be taken during scheduled academic hours.
2.7. Students may request changes or modifications to their accommodations by contacting our educational institution's customer service at 928 90 90 54.
3.1. If a consumer decides to cancel the contracted program, they must notify Language Campus in writing.
The consumer will be entitled to a refund of the amounts paid to Language Campus. However, the consumer must pay, and, where applicable, Language Campus may retain, the amount corresponding to any damages caused to Language Campus, including all expenses of any kind incurred by Language Campus to date, including but not limited to: payments to third parties involved in the program: schools, residences, insurance companies, telephone calls, as well as any other infrastructure and/or logistics expenses, among others.
To inform the consumer of the approximate amount of the withholdings or charges that will be applied and regardless of their subsequent determination, the withholdings or charges for disposal will amount to:
Management fees are calculated at a minimum of €300, non-refundable.
50% of the total program amount, if cancellation occurs between 20 and 45 days before the program start date.
75% of the total program amount, if cancellation occurs between 10 and 20 days before the program start date.
85% of the total program amount, if cancellation occurs between 3 and 10 days before the program start date.
100% if the cancellation occurs within the previous 48 hours, or if the consumer does not show up for the departure date, or if, once the program has begun, they leave the program of their own volition, that of their parents or legal guardians, or are expelled from the program.
3.2 Withdrawals from General Courses and Leisure Programs must be notified by the 25th of the month prior to the month in which you wish to terminate your contract. To do so, please send an email to mesaylopez@lcampus.co or 7palmas@lcampus.co with the student's full name, ID number, and the reason for withdrawal.
3.3. In the case of the General Course, withdrawals may only be made for work reasons: the student's inability to attend (subject to verification with a certificate issued by the employer), health reasons (medical certificate), or moving outside the municipality of Las Palmas de Gran Canaria.
4.1 Students must state on the application form if they suffer from any type of:
physical or mental illness,
allergy,
disability;
or any other condition that
may interfere with your ability to successfully complete the course;
may affect the health or well-being of any other student, teacher or staff member;
may require medical follow-up, treatment or emergency intervention of any kind during training.
Language Campus reserves the right to reject any student or terminate their training if their continued participation could pose a risk to their own health and safety, or that of any staff member. In these cases, Language Campus will decide the refund policy at its sole discretion.
5.1 There will be no classes on public holidays, and the academy facilities will remain closed. All scheduled group course start dates fall on Mondays, unless it is a public holiday, in which case they will start the following day, Tuesday. No compensation will be given for classes not offered on public holidays.
6.1 If a student is deemed to have been placed in a grade level that is not appropriate for the type of program or course chosen, the academy reserves the right to relocate the student to a class appropriate for their level, which may include fewer class hours and different content. We also reserve the right to cancel any program or course at short notice due to lack of demand.
6.2 In the event that a teacher notifies a change in availability or the end of the employment relationship with the school, Language Campus reserves the right to assign a substitute teacher for said training.
7.1 Individual, Mini-Group, Intensive, General Plus, and Exam Preparation Courses. The full course fee must be paid to the center no later than 7 days before the course start date (due date).
7.2 All reservations are subject to acceptance by Language Campus.
7.3 Language Campus reserves the right to invoice the course fee at any time after the reservation has been accepted.
7.4 All payments of the course fee must be made in Euros.
7.5 The center reserves the right to increase the course price by any amount reasonable under the circumstances, informing the Student at any time before the course start date. Any increase in the course price will be the result of any increase in costs to the center due to factors beyond its control, such as, but not limited to, increases in tax increases, government measures, and labor costs.
7.6 Any increase in the price of the course will not affect the students' legal right to cancel the contract.
7.7 Registration: All training courses offered in the Language Campus catalogue require payment of a registration fee.
7.8 Proof of payment. Language Campus may require the client to present documentary evidence of payment of the course fee, both prior to and at the start of the course. Failure to provide such proof may result in denial of access to the course.
8.1 Throughout their program, students will have access to the necessary books and learning materials at all times. Some specialized programs may require the purchase of books or manuals.
8.2 The cost of books will be reflected in the academy's catalog according to the level and purpose of the training. Additionally, students in individual or mini-group classes who do not wish to purchase a book may request photocopiable materials for a fee of €15.
9.1 Individual and Mini-Group Classes. Individual and mini-group classes, as well as the individual portion of General Plus and Intensive courses, may be canceled and rescheduled with formal notification at least 24 hours in advance of the scheduled class. This notification must be sent via WhatsApp directly to the academy's reception. Classes canceled outside of this timeframe will be discounted and cannot be made up, rescheduled, or reassigned.
9.2 All bank charges incurred by the center in connection with the refund of any course fees or deposits will be reimbursed by the Student without delay.
10.1 Individual/mini-group class vouchers are not eligible for refunds.
10.2 For group courses, refunds are not available unless the minimum number of participants required to start the course (8 people) is not reached; the student is unable to attend for work reasons (subject to verification with a certificate issued by the employer); or the course has been scheduled at a time other than the availability provided at the time of booking.
11.1 Language Campus reserves the right to change or cancel a course, its venue, or its facilities without prior notice in the event of unforeseen circumstances beyond its control, or when the level of bookings received falls below the minimum number necessary to operate a course viably.
11.2 In the event of a course change by Language Campus, the center will offer an alternative course, venue or facilities or a refund (of any fees paid) and you agree that you will have no further claim against Language Campus in respect of any course change.
12.1 Language Campus shall not be liable to the Student for any loss, damage, costs, expenses or other claims for compensation arising in connection with the Student's participation in Courses provided by Language Campus, except in relation to death or personal injury caused by the negligence of the center or its employees.
12.2 Language Campus will not assume any liability to the Student for any losses, damages, costs, expenses or other claims for compensation arising in connection with the cancellation or delay of classes or as a result of any event or action beyond the control of the center, including, but not limited to, traffic jams, adverse weather, public transport and illness.
13.1 Student Illness. In the event of illness or injury, Language Campus will follow the instructions of the attending medical staff, unless otherwise directed by a parent/guardian. In the event of a medical emergency, all students will be transported to the nearest hospital or clinic.
13.2 Language Campus reserves the right to take any fair and reasonable measures it deems appropriate in the event of a situation not covered by these Terms.
13.3 Absenteeism. Any participant who fails to attend each and every class included in the program will not be entitled to any refund for missed classes. Likewise, participants will forfeit the right to receive their course completion certificate unless they have attended 80% of the classes.
14.1 A student will be expelled from participating in courses offered by Language Campus if, in the center's reasonable opinion, the student has behaved in a manner that amounts to serious misconduct.
The student will be expelled from the course with immediate effect and must return home, at their parents' expense if they are a minor, as soon as possible. No refunds will be offered for the remaining days after the student is expelled from the course.
Grounds for expulsion may include, but are not limited to, the following:
Purchase or use of illegal drugs,
Purchase or use of alcohol,
Involvement in violent or abusive behavior,
Possession of weapons,
Any other serious crime.
14.2 Student Code of Conduct:
During their stay at Language Campus, students agree to comply with the policies and rules of the Student Code of Conduct. As part of Language Campus' commitment to our students, we strive to provide them with the best possible learning environment, and therefore, we expect exemplary behavior and respect for others. Behaviors considered inappropriate include the following:
Disruptions to the learning environment (foul language, bullying, or cell phone use in class, among others);
Deliberate destruction, misuse or theft of any item belonging to Language Campus or other students;
Exercising violence or making threats against other students, Language Campus staff, or their property;
Inappropriate use of the Internet;
Violation of local criminal copyright laws prohibiting the appropriation, copying, or modification of any copyrighted material; or
Failure to declare any pre-existing medical or mental condition.
We work hard to ensure that students receive the service they expect. However, occasionally, you may not be completely satisfied with the service provided. The entire Language Campus staff is at your disposal to assist you should any questions or problems arise. If you are not satisfied with the services provided, please follow the steps below to find the best solution.
Training: If you have any problems or questions regarding your classes or your learning, please discuss them with your teacher first. If, after speaking with your teacher, you haven't found a satisfactory solution or answer to your problem, please speak directly to reception.
Administration: If you are unhappy with any matter relating to the administration of your course, such as payment management or course dates, please contact reception directly.
Your privacy is important to us. It is important that you carefully read our privacy policy, which informs you about how we process your personal data. It is available at the following link: https://lcampus.co/privacy-policy/
Terms and conditions for contracting courses
General terms and conditions for contracting online courses
General Terms and Conditions of the domain owned by LC IDIOMAS GC, SLU with CIF B76292796, with registered address at C. República Dominicana, 17, 35011 Las Palmas de Gran Canaria, Las Palmas
Email contact: mesaylopez@lcampus.co
LC IDIOMAS GC, SLU is obliged to inform the recipient about the following:
Validity and resolution
The terms and conditions expressed herein apply to any contract agreed between LC IDIOMAS GC, SLU and any user of the portal www.lcampus.co who places an order through the Internet (hereinafter "client"), unless otherwise established in the specific conditions of each specific course.
In the event of modifications to these terms and conditions, the general terms and conditions in force on the date of the order will apply to each order.
Every order implies full acceptance of these conditions.
Since the courses are conducted entirely online by nature (digital content), the right of withdrawal will not apply in accordance with the provisions of article 103 letter m) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
LC IDIOMAS GC, SLU reserves the right to modify the commercial offer on the website (modifications to products, prices, promotions, and other commercial and service conditions) at any time, although such modifications will not apply to contracts already made.
LC IDIOMAS GC, SLU reserves the right to assign the contractual position to any company that is part of its group of companies in accordance with the provisions of article 42 of the Commercial Code in conjunction with article 18 of the Capital Companies Act.
LC IDIOMAS GC, SLU makes every effort within its means to offer the information contained on the website accurately and without typographical errors. Should any such error occur at any time, which is entirely beyond the control of LC IDIOMAS GC, SLU, it will be corrected immediately.
If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, LC IDIOMAS GC, SLU will inform the customer of said error and the customer will have the right to cancel their purchase without any cost to them.
The content on the website www.lcampus.co may occasionally display provisional information about the nature of some products. If the information provided does not correspond to the product's characteristics, the customer has the right to cancel their purchase at no cost.
These general conditions of sale may be read or printed by any visitor to our website and remain in force as long as they appear on the aforementioned website www.lcampus.co .
Applicable legislation and competent jurisdiction
Purchases made with LC IDIOMAS GC, SLU are subject to Spanish law.
For the resolution of any dispute that may arise in connection with a visit to the Portal or the use of the services offered therein, LC IDIOMAS GC, SLU and the user agree to submit to the courts and tribunals of the city of Las Palmas de Gran Canaria (Spain).
LC IDIOMAS GC, SLU shall not be liable for any breach of these General Conditions of Sale if such breach is due to force majeure. By way of example and not limitation, force majeure shall be understood to include the declaration by the competent authorities of a state of alarm, emergency, siege, health alerts, such as epidemics or pandemics that prevent or seriously hinder the provision of the service, or any other circumstances of force majeure, such as general or partial strikes affecting the sector, armed uprisings, wars, natural disasters, massive outages of telecommunications networks or electricity supplies, floods, as well as those that have been accepted as force majeure in resolutions issued by the Supreme Court of Spain before or after the event that prevents the proper provision of the service. In the event of any force majeure event, LC IDIOMAS GC, SLU shall not be obliged to refund any amounts paid by users up to the date of the force majeure event.
LC IDIOMAS GC, SLU will not be liable for any interruption or failure in the application of the services due to force majeure.
The choice or purchase of a product or service shall be the sole responsibility of the customer: the total or partial impossibility of using the products due to incompatibility of the materials shall not give rise to any type of claim, refund or legal action against LC IDIOMAS GC, SLU.
In cases where the courses involve the use of information technologies, such as internet access, the client must have the necessary means to meet the technical requirements for accessing the courses. To this end, they must have an updated operating system and an internet connection with a bandwidth of at least 50 Mbps and an updated antivirus. LC IDIOMAS GC, SLU keeps its systems updated and takes maximum precautions to prevent identity theft techniques or computer viruses. However, LC IDIOMAS GC, SLU will not be liable for any damages or losses that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns, or disconnections in the client's operational functioning, caused by reasons beyond the company's control. of delays or blockages in the use of the courses caused by deficiencies or overloads of telephone lines or overloads on the Internet or other electronic systems, as well as damages that may be caused by third parties through illegitimate interference beyond the control of LC IDIOMAS GC, SLU.
LC IDIOMAS GC, SLU does not guarantee the absence of viruses or other elements on the website that may cause alterations to your computer system. LC IDIOMAS GC, SLU declines any contractual or extracontractual liability to customers and users resulting from damages of any kind caused by computer viruses or computer elements of any kind.
Both the design of the Portal and its source code, as well as the logos, trademarks, and other distinctive signs appearing therein, belong to LC IDIOMAS GC, SLU or collaborating entities and are protected by the corresponding intellectual and industrial property rights. The images, logos, and melodies, etc. contained on the LC IDIOMAS GC, SLU server are also protected by the corresponding intellectual and industrial property rights. They may not be exploited, reproduced, distributed, modified, publicly communicated, transferred, or transformed. Access to this page does not grant visitors any ownership of the intellectual property rights to the content, in whole or in part, hosted on this page.
The reservation of intellectual property rights also extends to any texts, materials, files, databases, teaching materials, guides, and notes in any electronic format provided to students in connection with the purchase of a course. The aforementioned elements or materials are the exclusive property of LC IDIOMAS GC, SLU and may not be disclosed, communicated, or distributed by any means without the written authorization of LC IDIOMAS GC, SLU. To this end, LC IDIOMAS GC, SLU reserves the right to adopt the technical measures it deems necessary to protect its intellectual property, including, for example, preventing the materials from being edited, copied, transformed, printed, or reproduced.
Ownership of either the content or its software is not transferred or assigned to visitors to this site. LC IDIOMAS GC, SLU retains all industrial and intellectual property rights, including the content and software associated with this site. If the visitor transfers the content or software from this site to their computer, they may not dissect it for study, decompile it, or translate the original object code version or its language into another code or language associated with the design, databases, or content.
Its use, reproduction, distribution, public communication, transformation or any other similar or analogous activity is strictly prohibited unless expressly authorized by LC IDIOMAS GC, SLU.
In any case, LC IDIOMAS GC, SLU declares its respect for the intellectual and industrial property rights of third parties. Therefore, if you believe that this site may be violating your rights, please contact LC IDIOMAS GC, SLU at the following email address: info@lcampus.co
The customer acknowledges that LC IDIOMAS GC, SLU owns all copyrights and intellectual property rights associated with images, computer programs, technical properties or other information relating to the products for sale, which may not be distributed, copied or reproduced without the express consent of LC IDIOMAS GC, SLU.
The client has expressly requested and received from LC IDIOMAS GC, SLU the necessary information about the course to be followed, including its features, services, tuition fees, and payment methods.
LC IDIOMAS GC, SLU is committed to providing the client with the educational content and online support necessary for the full development of the course in which they have enrolled, according to the study modality they have chosen.
Once the course has been successfully completed and all payments have been made, LC IDIOMAS GC, SLU may issue and deliver to the client a Diploma or Certificate of Completion of the course, subject to payment of the fees for issuing and mailing said certificate. These certificates are not officially academically valid.
The client agrees to pay the total amount of the Tuition Fees, Registration Fees, and Study Accreditation, in accordance with the conditions requested and agreed upon in this Contract. The payment schedule is completely independent of the actual tuition. However, the client may complete their studies in less time than the agreed-upon payment schedule, provided they pay the corresponding receipts for the lessons taken in advance.
The client undertakes to retain the access keys to the online training area, as well as all other study materials, if applicable, with LC IDIOMAS GC, SLU retaining ownership until the full amount of the agreed fees has been paid. Registration is personal and non-transferable unless expressly authorized by LC IDIOMAS GC, SLU. The possible cancellation of the access keys and return of the study materials by unilateral decision of the student will not exempt them from fully complying with the terms of this contract.
The client acknowledges that he or she understands and comprehends the Spanish language sufficiently, as well as the contract that he or she voluntarily signs, expressly acknowledging that he or she has sufficient knowledge of the Spanish language, both oral and written, to take the course he or she is contracting, and that therefore he or she can assume the study and preparation thereof, carrying out, in the event that LC IDIOMAS GC, SLU considers it necessary, a comprehension test with answers in his or her own handwriting, being informed that the acquisition of the Course in no case facilitates, nor gives him or her the right to obtain, a work or residence permit in Spain.
The Client is solely responsible for ensuring that the information provided to LC IDIOMAS GC, SLU is complete, correct, and truthful. Likewise, the Client will be solely responsible for keeping the contact information provided to LC IDIOMAS GC, SLU up-to-date. Communications made by LC IDIOMAS GC, SLU to the Client will be valid and effective provided they are sent using the contact information provided by the Client. If the Client changes its contact information (for example, address, telephone number, or email address), they must notify LC IDIOMAS GC, SLU.
LC IDIOMAS GC, SLU's mission is to prepare and deliver courses, but in no case does it guarantee that the Client will obtain a job, promotion, or increase their income.
