1.1 LC Idiomas GC SLU, with registered office at Calle República Dominicana, 17, 35010, Las Palmas de Gran Canaria, offers Spanish courses subject to these Conditions, the reservation and acceptance of which shall constitute the "Contract".
1.2 The academy may amend these terms and conditions at any time in relation to future courses and these will be published on this website.
1.3 If the Course booked by the Student is no longer available, the Academy will immediately inform the Student in writing or by email and will endeavour to offer an alternative Course which is reasonably acceptable to the Student, but if this option is not possible, the Academy is entitled to cancel the Contract by notifying the Student in writing to this effect and refunding any monies already paid by the Student for the Course.
2.1 Reservations for Group Courses. The first instalment must be paid in full before the start of the course in order to guarantee a place on the course requested. In the case of Action English (AE) courses, this must be paid before 15th September, otherwise the place will be forfeited.
2.2 Booking of individual and mini-group classes. The academy reserves the right to release the timetable of individual or mini-group sessions if no response is received from the student for the renewal of the voucher.
2.3 Duration of the voucher of hours. The vouchers for individual or mini-group classes will be valid for a maximum of 8 weeks for the 10-hour voucher, 12 weeks for the 20-hour voucher and 15 weeks for the 30-hour voucher. The hours not used after the period of validity will not be refundable or consumable for future periods, nor are they transferable.
2.4 Reservation of places in conversation classes. In order to book your place in a conversation class, either in person or online, you must do so via the Conversation Class Form at least 24 hours before the scheduled class.
2.5 Exam preparation courses (all except Cambridge). Access to courses will be subject to recommendations made by the Academic Coordination team based on the student's level.
2.6 Cambridge exam preparation courses. All students are required to take the mock exam in order to access the preparation courses. Access to the course will be subject to the result obtained and the recommendations made by the Academic Coordination team. Retention of certificates. Cambridge certificates are kept on file for a maximum period of 6 months from the notification of arrival.
2.7 General Plus and Intensive Courses. It is compulsory to take the individual sessions within the 4 weeks of the course. It is not possible to make up for sessions not taken.
3.1. Both temporary leave (leave of absence) and indefinite leave must be communicated and signed at the reception of the centre from the 1st to the 15th of the month prior to the month requested.
3.2 Students may request a temporary leave of absence (leave of absence) for justified reasons for a minimum of one consecutive month, with a maximum of two leaves of absence per academic year for a maximum duration of 2 months in total. The request for leave of absence must be made with the same advance notice as a permanent leave of absence and entails a fee for the reservation of a place of €25 per month of leave of absence, which must be paid in advance.
3.3 The client understands that the renewal of the fee is automatic and that in order to cancel the renewal of the fee, the client must inform the reception of the centre from the 1st to the 15th of the month prior to the renewal.
3.4 The Language Campus academic year ends in June. It is compulsory for students to attend scheduled classes during this month. Students who do not attend classes in June will automatically lose their place on the course. This policy applies regardless of the reason for absence and without the right to a refund of any amounts paid. Students who lose their place due to unjustified non-attendance in June will be accepted as new students for the following academic year and will not be able to benefit from any renewal offers that may be implemented.
4.1 Students must state on the application form whether they suffer from any physical or mental illness, allergy, disability or any other condition that may affect them:
Language Campus reserves the right to refuse any student, or to terminate their training, if their continued participation in the course could pose a risk to their own health and safety, or that of any member of staff. In such cases, Language Campus will decide the refund policy to be applied, at its sole discretion.
5.1 There will be no classes on official holidays. Lessons will not be made up or compensated financially, and students must continue to make the corresponding monthly payments. Each fee forms an equal part of the full course fee and is not related to the number of teaching hours in the month or term.
5.2 Children's courses (3-18 years) follow the school calendar, including holidays, while adult courses continue on a regular basis, except for official holidays.
6.1 Relocation or Cancellation: The academy may relocate a student from level to level or cancel a course at any time if the minimum number of students is not reached.
6.2 Teacher Substitution: Language Campus reserves the right to assign a substitute teacher if the current teacher is unable to continue for any reason.
7.1 Individual, Mini Group, Intensive, General Plus, Exam Preparation, Online and Blended Courses. Payment of the full course fee must be made to the centre no later than 7 days before the course start date (due date).
7.2 All bookings are subject to acceptance by Language Campus.
7.3 Payment of monthly fees for 'Action English and General' courses must be made by direct debit, which will be charged on the 1st of each month. In the event of not having a Spanish bank account or not being able to use it, the fee may exceptionally be paid at the reception of the academy, either in cash or by credit card, or by international bank transfer, with a supplement of €5 being applied to the monthly fee for administration costs and within the period between the 1st and 5th of each month. Failure to comply with this condition may result in the loss of the place.
7.5 Payments shall be automatically renewed unless one of the following measures is applied for in the previous month between the 1st and 15th day of the month:
7.6 Language Campus reserves the right to invoice the course fee at any time after acceptance of the booking.
7.7 All course fees must be paid in Euros.
7.8 The Centre reserves the right to increase the Course Fee by such amount as is reasonable in the circumstances by informing the Student at any time prior to the Course Start Date. Any increase in the Course Fee will be the result of any increase in costs to the Centre due to factors beyond its control, such as, but not limited to, increases in: tax increases, government measures and labour costs.
7.9 Any increase in the course fee shall not affect the legal right of students to cancel the contract.
7.10 Enrolment: at the beginning of all the training activities offered in the Language Campus catalogue, a €30 enrolment fee is required. This registration fee includes administration costs and is non-refundable under no circumstances. In the case of Action English or Aktion German, the registration fee must be paid at the beginning of each academic year before 15 September.
7.11 Proof of payment. Language Campus may require the client to present documentary proof of payment of the course fee, both prior to the start of the course and at the start of the course. Failure to provide such proof may result in the denial of access to the course.
8.1. Materials: Students will be provided with the necessary books and materials, although some courses may require the purchase of additional books, as well as photocopiable material for a fee of €15.
8.2. The cost of books is detailed in the academy's academic year review.
9.1. Individual classes, mini-group classes, the individual portion of the General Plus and Intensive courses can be cancelled and rescheduled as long as there is a formal notification at least 24 hours prior to the scheduled class. Such notification must be made by WhatsApp directly to the academy's reception. Classes cancelled outside this period will be discounted and cannot be made up, rescheduled or reassigned.
10.1. Vouchers are non-refundable and non-transferable.
10.2 Returned receipts for Action English and Academic Year courses: for direct debit payments, a receipt will be sent to your bank on the 1st of each month. If the receipt is returned, a penalty of 4 € + the monthly fee returned will be charged.
10.3 Refunds of tuition fees. Tuition fees are non-refundable.
10.4 For group courses, there is no refund of the amount paid, unless the minimum number of participants required to start the course (8 people) is not reached or the course has been opened at a different time to the availability provided at the time of booking.
11.1 Language Campus reserves the right to change or cancel a course, venue or facilities without notice in the event of unforeseen circumstances beyond its control; or where the level of bookings received does not reach the minimum number necessary to operate a course viably.
12.1 Language Campus accepts no liability for material loss or damage in connection with participation in the courses, except in cases of gross negligence.
12.2 Language Campus shall not assume any liability to the Student for any loss, damage, costs, expenses or other claims for compensation arising in connection with cancellation or delay of classes or as a result of any event or action beyond the control of the centre, including but not limited to traffic congestion, adverse weather, public transport and illness.
13.1 Unwellness or injury. In the event that a minor student feels unwell, his/her parents or legal guardian will be notified immediately and, if required, will be taken to the nearest hospital or outpatient clinic.
13.2 Absenteeism: Students who fail to attend 80% of classes will not be entitled to a certificate of completion.
14.1 A student will be expelled from participation in courses provided by Language Campus if, in the reasonable opinion of the centre, the student has behaved in a way that amounts to a serious misconduct or accumulates three minor misconduct. No refunds will be offered for the remaining days on which the student is expelled from the training.
Grounds for expulsion may include, but are not limited to, the following:
14.2 Student Code of Conduct:
While taking courses at Language Campus, students agree to abide by the policies and rules of the student code of conduct. Behaviour that is considered inappropriate includes the following:
In compliance with Organic Law 15/1999 of 13 December 1999 on the Protection of Personal Data, LC Idiomas GC SLU informs you that your personal data contained in these general conditions will be included in a file (whose owner and manager is LC Idiomas GC SLU) for the commercial and operational purposes of this company.
Acceptance of these general conditions implies your consent to carry out said processing, and for its use for said purposes. Likewise, we inform you of the possibility of exercising your rights of access, rectification and cancellation under the terms established in current legislation, at the address C/ República Dominicana, 17, Las Palmas.
We work hard to ensure that you receive a service that meets your expectations. However, it is possible that, on occasion, you may not be completely satisfied with the service provided. If you are not satisfied with the services provided, please follow the steps below so that we can find the best solution to your problem:
Any dispute relating to the programmes shall be resolved by the competent jurisdictional bodies in accordance with the applicable legislation. The parties expressly waive their right to any other dispute resolution mechanism (administrative bodies, arbitration, etc.).
For any litigation that may arise between the parties due to the interpretation, fulfilment and execution of this contract, the parties submit to the jurisdiction of the Courts and Tribunals of Gran Canaria. All suggestions or complaints will be dealt with by means of written communication to: LC Idiomas GC SLU. C/ República Dominicana, 17, Las Palmas de G.C.
Participation in our programmes implies acceptance of all the conditions set out in the registration form.
Take our language test to find out your language level
We have 3 training centres in Gran Canaria.
Dominican Republic Street, 17
(Opposite Mercadona)
Tel: +34 928 90 90 54
Tel: +34 667 69 90 85
mesaylopez@idiomasgc.com
Av. Pintor Felo Monzón, 27
corner of Lomo San Lázaro St.
Tel: +34 928 90 90 54
Tel: +34 747 72 08 31
7palmas@idiomasgc.com
Calle Velarde, 16
(Guanarteme)
Tel: +34 654 63 67 26
info@tech-campus.es
© 2023 lcampus.co All rights reserved.
