PROVISION OF COURSES
1.1 LC Idiomas GC SLU, with registered office at Calle República Dominicana, 17, 35010, Las Palmas de Gran Canaria, offers language courses subject to these Conditions, the reservation and acceptance of which shall constitute the "Contract".
1.2 The academy may modify these Conditions at any time in relation to future courses, publishing them through this website.
1.3 If the course booked by the Student is no longer available, the Academy will immediately inform the Student in writing or by email and will endeavor to offer an alternative Course that is reasonably acceptable to the Student, but if this option is not possible, the Academy has the right to cancel the Contract by notifying the Student in writing to this effect and refunding any money already paid by the Student for the Course.
RESERVATIONS AND CONDITIONS OF COURSES AND PROGRAMS
2.1 Reservations for General Courses, Academic Year, and Action English. The reservation fee for the General Course (€85), Academic Year (€95), or Action English (€65) must be paid in full before the start of the training to guarantee your place on the requested course.
2.2 Individual and mini-group class reservations. The academy's reception reserves the right to release individual or mini-group session times if the student does not receive a response regarding the renewal of the membership within 24 hours of the membership expiration notification.
2.3 Validity of the hourly voucher (individual and mini-group). Individual or mini-group class vouchers will be valid for a maximum of 8 weeks. For vouchers for 30 hours or more, this validity is extended to 15 weeks.
2.4 Reserving a spot in conversation classes. Reserving your spot in-person or online for conversation classes must be done using the Conversation Class Form at least 24 hours before the scheduled class.
2.5 Cambridge exam preparation courses. All students must complete the mock exam to access the preparation courses. Admission to the course is subject to the student's result and the recommendations made by the Academic Coordination team.
2.6. In the General Plus, Action English Plus, Conversation Plus, and Intensive courses, individual sessions must be completed within the 4-week course period. Once this period has elapsed, missed sessions cannot be made up.
2.7 Level tests for access to language training programs cannot be taken within the established academic schedule.
*Certificate retention. Cambridge certificates are archived for a maximum period of one year from the date of receipt.
2.8. Students may request changes or modifications to their accommodations by contacting our educational institution's customer service line at 928 90 90 54.
WITHDRAWAL, CANCELLATION, NO-SHOW AND/OR ABANDONMENT OF THE PROGRAM BY THE CONSUMER
3.1. If a consumer decides to cancel the contracted program, they must notify Language Campus in writing.
The consumer will be entitled to a refund of the amounts paid to Language Campus. However, the consumer must pay, and, where applicable, Language Campus may retain, the amount corresponding to any damages caused to Language Campus, including all expenses of any kind incurred by Language Campus to date, including but not limited to: payments to third parties involved in the program: schools, residences, insurance companies, telephone calls, as well as any other infrastructure and/or logistics expenses, among others.
To inform the consumer of the approximate amount of the withholdings or charges that will be applied and regardless of their subsequent determination, the withholdings or charges for disposal will amount to:
Management fees are calculated at a minimum of €300, non-refundable.
50% of the total program amount, if cancellation occurs between 20 and 45 days before the program start date.
75% of the total program amount, if cancellation occurs between 10 and 20 days before the program start date.
85% of the total program amount, if cancellation occurs between 3 and 10 days before the program start date.
100% if the cancellation occurs within the previous 48 hours, or if the consumer does not show up for the departure date, or if, once the program has begun, they leave the program of their own volition, that of their parents or legal guardians, or are expelled from the program.
3.2 Withdrawals from Action English, Academic Year, and General/Trimester courses must be notified by the 25th of the month prior to the month in which you wish to terminate your contract. To do so, please send an email to mesaylopez@lcampus.co or 7palmas@lcampus.co with the student's full name, ID number, and the reason for withdrawal.
3.3. In the case of the Academic Year and the General/Trimester Course, students may only be dropped for work-related reasons that prevent attendance (subject to verification with a certificate issued by the employer), health reasons (medical certificate), or a change of residence outside the municipality of Las Palmas de Gran Canaria.
STATEMENT ON THE STATE OF HEALTH
4.1 Students must state on the application form if they suffer from any type of:
physical or mental illness,
allergy,
disability,
or any other condition that
may interfere with your ability to successfully complete the course;
may affect the health or well-being of any other student, teacher or staff member;
may require medical follow-up, treatment or emergency intervention of any kind during training.
Language Campus reserves the right to reject any student or terminate their training if their continued participation could pose a risk to their own health and safety, or that of any staff member. In these cases, Language Campus will decide the refund policy at its sole discretion.
HOLIDAYS
5.1 There will be no classes on public holidays, and the academy facilities will remain closed. All scheduled group course start dates fall on Mondays, unless it is a public holiday, in which case they will start the following day, Tuesday. No compensation will be given for classes not offered on public holidays.
REPLACEMENT POLICY
6.1 If, after completing the placement test, a student is deemed to have been placed in a level that is not appropriate for the type of program or course chosen, the academy reserves the right to relocate the student to a class appropriate for their level, which may include fewer class hours and different content. We also reserve the right to cancel any program or course at short notice due to lack of demand.
6.2 In the event that a teacher notifies a change in availability or the end of the employment relationship with the school, Language Campus reserves the right to assign a substitute teacher for said training.
PAY
7.1 Individual, Mini-Group, Intensive, General Plus, Exam Preparation, Online, and Blended Courses. The full course fee must be paid to the center no later than 7 days before the course start date (due date).
7.2 All reservations are subject to acceptance by Language Campus.
7.3 Payment for the monthly fees for the 'Action English' course must be made by direct debit. If payment is made at the academy reception desk, whether by cash, card, or bank transfer, a €5 surcharge will be applied to the monthly fee for administration costs, within a period between the 1st and 10th of each month. Failure to comply with this condition may result in immediate withdrawal of the student.
7.4 Payment for the monthly fees for the "Academic Year" course will preferably be made by direct debit. Payment can also be made at the academy reception desk, in cash, by card, or by bank transfer, between the 1st and 10th of each month.
7.5 Payments will be automatically renewed unless one of the following measures is requested at least 10 days before the end of the term:
Change of the charge account number
Request to withdraw as a student
7.6 Language Campus reserves the right to invoice the course fee at any time after the reservation has been accepted.
7.7 All payments of the course fee must be made in euros.
7.8 The center reserves the right to increase the course price by any amount reasonable under the circumstances, informing the student at any time before the course start date. Any increase in the course price will be the result of any increase in costs to the center due to factors beyond its control, such as, but not limited to, increases in tax increases, government measures, and labor costs.
7.9 Any increase in the price of the course will not affect the students' legal right to cancel the contract.
7.10 Registration: A €25 registration fee is required at the start of all training courses offered in the Language Campus catalog. This fee covers administrative costs. For quarterly courses, registration is due at the start of the training course and must continue for each new quarter. For the Academic Year and Action English or Aktion German courses, registration must be paid at the beginning of each academic year.
7.11 Proof of Payment. Language Campus may require the client to present documentary evidence of payment of the course fee, both prior to and at the start of the course. Failure to provide such proof may result in denial of access to the course.
BOOKS AND LEARNING MATERIALS
8.1 Throughout their program, students will have access to the necessary books and learning materials at all times. Some specialized programs may require the purchase of books or manuals.
8.2 The cost of books will be reflected in the academy's catalog according to the level and purpose of the training. Additionally, students in individual or mini-group classes who do not wish to purchase a book may request photocopiable materials for a fee of €15.
CANCELLATIONS
9.1 Individual and Mini-Group Classes. Individual and mini-group classes, as well as the individual portion of Action English, Conversation Plus, General Plus, and Intensive courses, may be canceled and rescheduled with formal notification at least 24 hours prior to the scheduled class. This notification must be sent via WhatsApp directly to the academy's reception. Classes canceled outside of this timeframe will be discounted and cannot be made up, rescheduled, or reassigned.
9.2 All bank charges incurred by the center in connection with the refund of any course fees or deposits will be reimbursed by the student without delay.
RETURNS
10.1 Returned receipts for Action English and Academic Year courses: Students who have chosen to pay for their course by direct debit will receive a receipt from their bank on the 1st of each month. If this receipt is returned, a penalty of €5 plus the returned monthly fee will be charged.
10.2 Refunds are not contemplated for individual class or mini-group vouchers.
10.3 For group courses, refunds are not available unless the minimum number of participants required to start the course (8 people) is not reached; the student is unable to attend for work reasons (subject to verification with a certificate issued by the employer); or the course has been scheduled at a time other than the availability provided at the time of booking.
CHANGE OF COURSE
11.1 Language Campus reserves the right to change or cancel a course, its venue, or its facilities without prior notice in the event of unforeseen circumstances beyond its control, or when the level of bookings received falls below the minimum number necessary to operate a course viably.
11.2 In the event of a course change by Language Campus, the center will offer an alternative course, venue, or facilities or a refund of any fees paid, and you agree that you will have no further claim against Language Campus in respect of any course change.
RESPONSIBILITY
12.1 Language Campus shall not be liable to the student for any loss, damage, costs, expenses or other claims for compensation arising in connection with the student's participation in courses provided by Language Campus, except in relation to death or personal injury caused by the negligence of the center or its employees.
12.2 Language Campus will not assume any liability to the student for any losses, damages, costs, expenses, or other claims for compensation arising in connection with the cancellation or delay of classes or as a result of any event or action beyond the center's control, including, but not limited to, traffic jams, adverse weather, public transport, and illness.
STUDENTS
13.1 Student Illness. In the event of illness or injury, Language Campus will follow the instructions of the attending medical staff, unless otherwise directed by a parent/guardian. In the event of a medical emergency, all students will be transported to the nearest hospital or clinic.
13.2 Language Campus reserves the right to take any fair and reasonable measures it deems appropriate in the event of a situation not covered by these Terms.
13.3 Absenteeism. Any participant who fails to attend each and every class included in the program will not be entitled to any refund for missed classes. Likewise, participants will forfeit the right to receive their course completion certificate unless they have attended 80% of the classes.
EXCLUSION AND EXPULSION
14.1 A student will be expelled from participating in courses offered by Language Campus if, in the center's reasonable opinion, the student has behaved in a manner that amounts to serious misconduct.
The student will be expelled from the course with immediate effect and must return home, at their parents' expense if they are a minor, as soon as possible. No refunds will be offered for the remaining days after the student is expelled from the course.
Grounds for expulsion may include, but are not limited to, the following:
– Purchase or use of illegal drugs,
– Purchase or use of alcohol,
– Involvement in violent or abusive behavior,
– Possession of weapons,
– Any other serious crime.
14.2 Student Code of Conduct:
During their stay at Language Campus, students agree to comply with the policies and rules of the Student Code of Conduct. As part of Language Campus' commitment to our students, we strive to provide them with the best possible learning environment, and therefore, we expect exemplary behavior and respect for others. Behaviors considered inappropriate include the following:
Disruptions to the learning environment (foul language, bullying, or cell phone use in class, among others).
Deliberate destruction, misuse, or theft of any item belonging to Language Campus or other students.
Using violence or making threats against other students, Language Campus staff, or their property.
Inappropriate use of the Internet.
Violation of criminal copyright laws prohibiting the appropriation, copying, or modification of any copyrighted material.
Failure to declare any pre-existing medical or mental condition.
CLAIMS
We work hard to ensure you receive a service that meets your expectations. However, occasionally, you may not be completely satisfied with the service provided. The entire Language Campus staff is at your disposal to assist you should any questions or problems arise. If you are not satisfied with the services provided, please follow the steps below to find the best solution to your problem.
Training: If you have any problems or questions regarding your classes or your learning, please discuss them with your teacher first. If, after speaking with your teacher, you haven't found a satisfactory solution or answer to your problem, please speak directly to reception.
Administration: If you are unhappy with any matter relating to the administration of your course, such as payment management or course dates, please contact reception directly.
PROTECTION OF PERSONAL DATA
Your privacy is important to us. It is important that you carefully read our privacy policy, which informs you about how we process your personal data. It is available at the following link:
https://lcampus.co/privacy-policy/
COURSE CONTRACTING CONDITIONS
General terms and conditions for online courses.
General terms and conditions for the domain owned by LC IDIOMAS GC, SLU, with CIF B76292796, located at C. República Dominicana, 17, 35011 Las Palmas de Gran Canaria, Las Palmas.
Email address: mesaylopez@lcampus.co
LC IDIOMAS GC, SLU is obliged to inform the recipient about the following matters:
1. Validity and termination
The terms and conditions expressed herein apply to any contract agreed between LC IDIOMAS GC, SLU and any user of the portal www.lcampus.co who places an order through the Internet (hereinafter "client"), unless otherwise established in the specific conditions of each specific course.
In the event of modifications to these terms and conditions, the general terms and conditions in force on the date of the order will apply to each order.
Every order implies full acceptance of these conditions.
Since the courses are delivered entirely online by nature (digital content), the right of withdrawal will not apply in accordance with the provisions of Article 103 (m) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
LC IDIOMAS GC, SLU reserves the right to modify the commercial offer on the website (modifications to products, prices, promotions, and other commercial and service conditions) at any time, although such modifications will not apply to contracts already made.
LC IDIOMAS GC, SLU reserves the right to assign the contractual position to any company that forms part of its group of companies, in accordance with the provisions of Article 42 of the Commercial Code in conjunction with Article 18 of the Capital Companies Act.
LC IDIOMAS GC, SLU makes every effort within its means to offer the information contained on the website accurately and without typographical errors. Should any such error occur at any time, which is entirely beyond the control of LC IDIOMAS GC, SLU, it will be corrected immediately.
If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, LC IDIOMAS GC, SLU will inform the customer of said error and the customer will have the right to cancel their purchase without any cost to them.
The content on the website www.lcampus.co may occasionally display provisional information about the nature of some products. If the information provided does not correspond to the product's characteristics, the customer has the right to cancel their purchase at no cost.
These general conditions of sale may be read or printed by any visitor to our website and will remain in effect as long as they appear on the aforementioned website www.lcampus.co .
8. Payment method and security
Payments must be made by credit card, bank transfer, or PayPal. This payment is processed securely, and orders are recorded and validated after the bank accepts the payment.
In certain cases and to prevent possible fraud, LC IDIOMAS GC, SLU reserves the right to request a specific payment method from the Client if the buyer's identity cannot be clearly verified.
LC IDIOMAS GC, SLU guarantees security and confidentiality in all communications with its clients.
All online payment transactions are carried out through a secure server, based on the SSL standard, which protects data against third-party breaches.
LC IDIOMAS GC, SLU guarantees the protection and confidentiality of personal, address, payment and any other type of data provided to us by our clients in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and which repeals Directive 95/46 / EC (General Data Protection Regulation).
9. Confidentiality of personal data
The user and/or client of the website www.lcampus.co undertakes at all times to provide truthful information regarding the data requested in the user registration form, and to keep them updated at all times.
LC IDIOMAS GC, SLU declares its respect and compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. Therefore, it informs you of its data protection policy so that you can voluntarily decide whether you wish to provide your personal data to LC IDIOMAS GC, SLU.
LC IDIOMAS GC, SLU informs you that your personal data entered through www.lcampus.co (hereinafter, Portal), if applicable, will be collected in files owned by LC IDIOMAS GC, SLU. These files are intended to manage, administer and provide you with the services or facilitate the content you request from LC IDIOMAS GC, SLU, better understand your tastes and adapt the services to your preferences, as well as to be able to offer you new services and content and send you commercial information related to news and promotions from LC IDIOMAS GC, SLU within the scope of the services and content it offers through the Portal.
Failure to provide such information or providing incorrect data will prevent LC IDIOMAS GC, SLU from providing the services or content you request.
Under no circumstances does LC IDIOMAS GC, SLU, directly or indirectly, permanently or temporarily, have technical tools that allow any natural or legal person to be identified from such data.
To integrate your personal data into LC IDIOMAS GC, SLU's files, your consent is required, which you grant by accepting this privacy policy.
In the event that, in the execution of the services, personal data of third parties are provided to LC IDIOMAS GC, SLU, the user guarantees that he or she is legitimately authorized to provide said data and that he or she has proceeded to inform the interested party of the transfer of his or her data and to request his or her consent, taking responsibility for any breach of these obligations.
The client will have the possibility of exercising the rights of access, rectification, cancellation and opposition of their personal data by sending an email to mesaylopez@lcampus.co or by sending a letter addressed to LC IDIOMAS GC, SLU, C. República Dominicana, 17, 35011 Las Palmas de Gran Canaria, Las Palmas.
LC IDIOMAS GC, SLU maintains the levels of protection of your personal data in accordance with the regulations in force at all times.
LC IDIOMAS GC, SLU reserves the right to modify this privacy policy to adapt it to new legislation, case law, or interpretations by the Spanish Data Protection Agency. In this case, LC IDIOMAS GC, SLU will announce these changes, clearly indicating the changes well in advance and requesting your acceptance of them, if necessary.
This privacy policy may be supplemented by the Legal Notice and General Conditions that may apply to specific products or services, if such access involves any special provisions regarding personal data protection.
10. Effect of the contract
A customer's request to purchase a course through the Portal is understood to constitute the conclusion of a binding sales contract.
The aforementioned contract comes into effect when the seller expressly accepts the purchase request or provides the buyer with access to the online course within the minimum time necessary to verify bank validation.
The contract is valid for 12 months, beginning on the day the purchase is verified.
11. Contract modifications
The client may not make any modifications to the contract except in the case of express acceptance by LC IDIOMAS GC, SLU, and any type of change must be immediately communicated to LC IDIOMAS GC, SLU.
12. Closing a user account
LC IDIOMAS GC, SLU reserves the right to terminate a customer's access to www.lcampus.co in the event of:
Default.
Actions against the code against intellectual property.
Failure to comply with any of the obligations arising from these general conditions of sale or, where applicable, the specific conditions.
The client is responsible for compliance with applicable laws and regulations and the rules applicable to acceptable use of the solutions and applications. However, any use of the solutions provided by www.lcampus.co contrary to good faith is prohibited, including, but not limited to:
Any use that is contrary to Spanish law or that infringes the rights of third parties, or the publication or transmission of any content that is violent, obscene, abusive, illegal, racial, xenophobic, or defamatory.
Altering or intervening by fraudulent means in the platforms, solutions, emails, or systems of other users or third parties without their authorization.
Cracks, program serial numbers, or any other content that violates the intellectual property rights of third parties.
The collection and/or use of other users' personal data without their express consent or in violation of current regulations regarding the protection of personal data.
Using the domain's mail server and email addresses for the purposes of spamming, mail bombing, phishing, escrow fraud, 419 scams, pharming, spreading viruses (Trojans, worms, etc.), or any other type of activity carried out with a sabotaging, fraudulent, or criminal intent.
13. Applicable regulations and jurisdictional competence
This contract is of a commercial nature and shall be governed by and construed in accordance with Spanish law and other applicable European regulations.
In the event of any type of discrepancy or difference between the parties in relation to the interpretation, content or execution of the contract that is not resolved out of court by mutual agreement, the parties shall submit to the territorial jurisdiction of the courts or tribunals corresponding to the registered office of LC IDIOMAS GC, SLU, waiving any other jurisdiction that may apply to them, and provided that there is no express rule of a mandatory nature to the contrary.