PAYMENT METHODS
Beneficiary: LC Idiomas GC SLU
Account number: 2010285721
IBAN: ES62 0049 1881 47 2010285721
Bank Name: BANCO SANTANDER, SA
€400 for the Full Immersion program at the time of booking.
The remaining payment is due at least 4 weeks before the start of the course via bank transfer to our account number or in cash.
It is essential to write down the student's first and last name for the transfer.
CONDITIONS FOR PARTICIPATION IN LANGUAGE CAMPUS PROGRAMS
For the purposes of these general terms and conditions, the current year's brochure is the information document to which they are attached. The brochure includes information on programs in Gran Canaria and abroad, destinations, duration and schedule, transportation, accommodation features, prices, and, in general, all necessary and appropriate information regarding the characteristics of the different programs. The information contained in the brochure is binding on both parties, unless one of the following circumstances occurs:
That the changes in said information have been communicated to the consumer before the date of conclusion of the contract, and this possibility has been expressly mentioned in the brochure.
Subsequent modifications may occur with the prior agreement of the contracting parties, which must be in writing.
REGISTRATION, PRICE AND PAYMENT METHOD
All applications for enrollment in any of our programs must be formalized by completing the registration form in full and accompanied by a non-refundable payment of €100 (Day Camp) or €400 (Full Immersion). No application will be processed without proof of payment. This payment serves as a deposit towards initial processing costs and will be deducted from the total program price. The remaining balance must be paid at least 30 days prior to departure. If full payment is not received within this timeframe, the registration will be considered canceled without any right to a refund or claim. Places are limited, and we recommend registering at least 60 days in advance. Registrations are personal and non-transferable. Discounts and promotions cannot be combined with each other or with other discounts and promotions.
CANCELLATION, NO-SHOW AND/OR WITHDRAWAL FROM THE PROGRAM BY THE CONSUMER
In the event that a consumer decides to cancel the contracted program, they must notify LC Idiomas GC SLU in writing. The consumer will be entitled to a refund of the amounts paid to LC Idiomas GC SLU. However, the consumer must pay, and LC Idiomas GC SLU may retain, the amount corresponding to damages caused to LC Idiomas GC SLU, including all expenses incurred by LC Idiomas GC SLU to date, including but not limited to: payments to third parties involved in the program: schools, residences, insurance companies, telephone calls, as well as any other infrastructure and/or logistical expenses, among others. In order to inform the consumer of the approximate amount of the retentions or charges that will be made, and regardless of their subsequent determination, the retentions or charges for withdrawal will amount to:
Management fees calculated at a minimum of €400 non-refundable.
50% of the total program amount, if the cancellation occurs between 20 and 45 days before the program start date.
75% of the total program amount, if the cancellation occurs between 10 and 20 days before the program start date.
85% of the total program amount, if the cancellation occurs between 3 and 10 days before the program start date.
100% if the cancellation occurs within 48 hours prior, or in case of non-appearance by the consumer at departure or once the program has started, abandons it of his own volition, of his parents or legal representatives, or is expelled from the program.
CHANGES AND INCIDENTS IN THE PROGRAM
LC Idiomas GC SLU undertakes to provide consumers with all the contracted services included in the program, under the stipulated conditions and characteristics. However, the following considerations must be taken into account:
a. If, before the program begins, LC Idiomas GC SLU is forced to significantly modify any essential element of the contract, including the price, it must notify the consumer immediately. The consumer may choose to terminate the contract, without penalty, or accept the modification. In the latter case, LC Idiomas GC SLU will specify the modifications made and their impact on the program. The consumer must communicate their decision as soon as possible and, in any case, within three days of being notified of the program modification. If the consumer does not notify LC Idiomas GC SLU of their decision within three days, it will be understood that they have opted for termination of the program without penalty.
b. In the event that LC Idiomas GC SLU is forced to cancel any of its programs for reasons not attributable to the consumer, or in the event that the consumer does not accept section a, LC Idiomas GC SLU will offer the consumer an alternative program of equal or superior quality, or will reimburse the consumer for all the amounts paid for the program as well as any other amounts that may correspond to them.
c. Since the camps offered are a program that includes a diverse set of activities, LC Idiomas GC SLU reserves the right, directly or indirectly, to cancel, adapt, change or replace, depending on the circumstances or in the interest of the group, the activities or parts of the program that are considered necessary, without this implying a modification of the general conditions of the camps.
d. Any differences and/or complaints that, in the opinion of the consumers, arise during the course of the contracted program must be brought to the attention of the organization responsible for the program, in order to offer a satisfactory solution immediately. If the solution proposed by the organization is not satisfactory to the consumer, the consumer will have 7 days to submit a written complaint to LC Idiomas GC SLU. After gathering the relevant documentation, LC Idiomas GC SLU will, in turn, have 7 days to respond to the complaint submitted by the consumer. This period will begin counting from the day after the complaint is submitted to LC Idiomas GC SLU.
e. In the event of a complaint, it undertakes to act with the utmost diligence to find the most satisfactory solutions for the consumer.
MANDATORY RULES DURING ITS DEVELOPMENT
The participant must adapt to the lifestyle, schedules, and routines of the program, which differ from their usual way of life and customs. The participant agrees to respect the organization's rules of conduct. In particular, the participant agrees to abide by the rules regarding schedules, mandatory class attendance, rules of conduct and interaction with instructors, teachers, school staff, and fellow participants, as well as the prohibitions on the consumption of tobacco, alcohol, and drugs. Failure to comply with the program rules may result in expulsion. In such a case, the participant will be responsible for all expenses related to their return, in addition to any other liability and any damages incurred, and will not be entitled to a refund of the program fee.
Data Protection Act
In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, LC Idiomas GC SLU informs you that your personal data contained in these general conditions will be incorporated into a file (whose owner and controller is LC Idiomas GC SLU) for the commercial and operational purposes of this company.
Acceptance of these general terms and conditions implies your consent to the processing of your data and its use for the stated purposes. You are also informed of your right to access, rectify, and cancel your data, in accordance with applicable law, by writing to C/ República Dominicana, 17, Las Palmas.
USE OF CONSUMER IMAGES
During the time that the student is enrolled at the center, images of the students may be captured and used in the composition of graphic files or videos, inform and/or publicize the activities of the company through paper publications or its website, social networks, brochures or leaflets owned by LC Idiomas GC SLU, obtaining for this purpose the express and written consent of the student or of his legal guardian in the case of being a minor, on the registration form.
If the student or guardian does not agree, their image will not be used. The processing of student images is carried out with the utmost respect for the individual and in accordance with the Spanish Organic Law on Data Protection and Guarantee of Digital Rights of March 2018, regarding the right to honor, personal and family privacy, and one's own image, eliminating any recording or filming that could infringe upon these rights. The images will not be used for purposes other than those stated and may be shared with our representatives unless the student does not authorize their dissemination. If the client does not agree, they must indicate this at the time of registration; otherwise, it will be understood that they have accepted and given their consent for the use of the images as referred to in the previous section.
CIVIL LIABILITY
All LC Idiomas GC SLU programs are covered by liability insurance. This is without prejudice to the student taking out any additional insurance. LC Idiomas GC SLU acts solely as an intermediary between the insurance company and the consumers who enroll in one of our programs. In the event of any claim, the consumer must contact the insurance company directly. Should the consumer require medical treatment, hospitalization, and/or surgery during the program, and LC Idiomas GC SLU has been unable to locate their parents, guardians, or legal representatives, LC Idiomas GC SLU is authorized to take the measures it deems most appropriate for the consumer's health in coordination with the medical center treating them, waiving any claim against LC Idiomas GC SLU for the possible consequences of such measures. The participant must inform LC Idiomas GC SLU if they are undergoing any medical and/or pharmacological treatment during their stay in the program. LC Idiomas GC SLU is exempt from any liability arising from the falsity or omission of said information. Furthermore, all participants must attach to this application a photocopy of their Social Security card and/or private health insurance card, if applicable.
APPLICABLE LEGAL REGULATIONS FOR THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS
These general terms and conditions are subject to the provisions of Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, Law 7/1998 of April 13, on General Terms and Conditions of Contracts, and the Civil Code. These general terms and conditions, signed by the contracting parties, will be incorporated into all contracts whose subject matter is the programs contained in the advertising brochure and are binding on the parties, together with any specific terms and conditions agreed upon in the contract and any that may be established for each program.
CONFLICT RESOLUTION
Any dispute relating to the programs will be resolved by the competent courts in accordance with applicable law. The parties expressly waive any other dispute resolution mechanism (administrative bodies, arbitration, etc.)
ACCEPTANCE OF TERMS
Participation in our programs implies acceptance of all the conditions set out in the registration form.
Name and surname of the Father/Mother/Guardian:
……………………………………………………………………….
ID card or passport of the father/mother/guardian:
……………………………………………………………………………….
SPECIFIC CONDITIONS FOR LANGUAGE CAMPUS PROGRAMS LANGUAGE LEVEL
The consumer (or their legal representative if the consumer is a minor) assumes responsibility for achieving the minimum required language proficiency level, as well as any consequences that may arise from failing to meet this requirement, such as being unable to continue with the program. The minimum language proficiency level will be communicated to the consumer prior to enrollment in the program . The consumer must meet a minimum language proficiency level to participate in the program.
JURISDICTION
Any dispute that may arise between the parties regarding the interpretation, fulfillment, or execution of this contract shall be subject to the jurisdiction of the Courts of Gran Canaria. All suggestions or complaints should be submitted in writing to: LC Idiomas GC SLU, Calle República Dominicana, 17, Las Palmas de Gran Canaria, Spain.
