PROVISION OF COURSES
1.1 LC Idiomas GC, SLU, with headquarters at Calle República Dominicana, 17, 35010, Las Palmas de Gran Canaria, offers Spanish courses subject to these Conditions, the booking and acceptance of which will constitute the "Contract".
1.2 The academy may modify these Conditions at any time for future courses, and the modifications will be published through this web portal.
1.3 If the course booked by the Student is no longer available, the academy will immediately inform the Student in writing or by email and will endeavor to offer a reasonably acceptable alternative course. If this is not possible, the academy may cancel the Contract by notifying the Student in writing and refunding any amounts already paid.
COURSE RESERVATIONS AND CONDITIONS
2.1 Group Course Bookings. The first installment must be paid in full before the start of the course to guarantee your place. For Action English (AE) courses, payment must be made before September 15th; otherwise, your place will be forfeited.
2.2 Booking individual and mini-group classes. The academy reserves the right to release the time slot for individual or mini-group sessions if no response is received from the student regarding the renewal of the voucher.
2.3 Validity of the hourly bonus. The bonuses will have a maximum validity of:
8 weeks for the 10-hour bonus,
12 weeks for the 20-hour bonus,
15 weeks for the 30-hour bonus.
Hours not used within the validity period are non-refundable, cannot be used later, and are non-transferable.
2.4 Booking a place in conversation classes. Booking a place, whether in person or online, must be done through the Conversation Class Form, at least 24 hours before the scheduled class.
2.5 Exam preparation courses (except Cambridge). Access is subject to the recommendations of the Academic Coordination team according to the student's level.
2.6 Cambridge Exam Preparation Courses. It is essential to take a mock exam to access the course; admission is subject to the result obtained and the recommendations of the Academic Coordination team.
Certificate retention : Cambridge certificates will be archived for a maximum of 6 months after notification of their arrival.
2.7 General Plus and Intensive Courses. It is mandatory to complete the individual sessions within the 4 weeks the course is valid. Unused sessions cannot be made up.
WITHDRAWAL, CANCELLATION, NO-SHOW AND/OR ABANDONMENT
3.1 Both temporary (leave of absence) and permanent absences must be communicated and signed at the reception of the center between the 1st and 15th of the month prior to the one requested.
3.2 Students may request a leave of absence for justified reasons, with a minimum of one consecutive month and a maximum of two leaves of absence per academic year, for a maximum total duration of two months. The request must be made within the deadlines established for permanent withdrawal. Each month of leave of absence incurs a reservation fee of €25, payable in advance.
3.3 The client understands that the renewal of the fee is automatic and that to cancel it, they must communicate it at the reception of the center from the 1st to the 15th of the month prior to the renewal.
3.4 The Language Campus academic year ends in June. Attendance at classes in June is mandatory. Students who do not attend will automatically lose their place, without the right to a refund of any fees paid. Those who lose their place due to unjustified absence in June must enroll as new students in the following academic year and will not be eligible for renewal offers.
STATEMENT ON THE STATE OF HEALTH
4.1 Students must declare any of the following on the registration form:
Language Campus reserves the right to refuse or terminate a student's training if their participation poses a risk to their own health and safety or that of others. In such cases, Language Campus will determine the applicable refund policy at its discretion.
HOLIDAYS AND SCHOOL CALENDAR
5.1 There will be no classes on official holidays. Classes will not be made up or financially compensated, and students must continue to pay their monthly fees, which are prorated installments of the annual course price and do not depend on the number of class hours each month.
5.2 Children's courses (ages 3-18) follow the school calendar, including holidays. Adult courses continue as normal, except on official public holidays.
REPLACEMENT POLICY
6.1 Course relocation or cancellation : The academy reserves the right to relocate the student to a suitable level group or to cancel a course at any time if the minimum number of students required for its viability is not reached.
6.2 Teacher Replacement : Language Campus may assign a substitute teacher if the regular teacher cannot continue for any reason, guaranteeing the continuity of training.
PAY
7.1 For Individual, Mini Group, Intensive, General Plus, Exam Preparation, Online and Semi-presential courses, payment of the full cost of the course must be made no later than 7 days before the start of the course (due date).
7.2 All reservations are subject to acceptance by Language Campus.
7.3 Payment for the 'Action English' and 'General' courses must be made by direct debit, charged on the 1st of each month. Exceptionally, if the student does not have a Spanish bank account, they may pay the fee upon arrival in cash, by card, or by international bank transfer, subject to a €5 administration fee, within the period of the 1st to the 5th of each month. Failure to comply may result in the loss of their place.
7.4 Payments will be renewed automatically unless cancellation or a change of account is requested between the 1st and 15th of the month prior to renewal.
7.5 Language Campus reserves the right to invoice the course fee at any time after the booking has been accepted.
7.6 All course payments will be made in euros.
7.7 Language Campus may increase the course price when reasonable and justified by circumstances such as tax increases, government measures, or increased labor costs. Students will be informed before the start of the course.
7.8 Such price increases will not affect the student's legal right to cancel the contract.
7.9 Registration : At the start of each training course, a registration fee of €30 must be paid to cover administrative costs. This fee is non-refundable under any circumstances. For Action English or Aktion German courses, the registration fee must be paid before September 15th of each academic year.
7.10 Language Campus may request proof of payment for the course from the student before or at the start of the course; failure to present it may result in denial of access to the course.
BOOKS AND LEARNING MATERIALS
8.1 Students will have access to the necessary books and materials throughout the course. Some programs may require the purchase of additional books or photocopiable materials, at a cost of €15.
8.2 The price of the books is detailed in the academic year magazine published by Language Campus.
CANCELLATIONS
9.1 Individual classes, mini-group classes, or the individual portion of the General Plus and Intensive courses can be canceled and rescheduled provided that the academy's reception is notified at least 24 hours in advance via WhatsApp message. Classes canceled outside of this timeframe will be deducted from the voucher and cannot be rescheduled, rescheduled, or reassigned.
RETURNS
10.1 Class vouchers are non-transferable and non-refundable.
10.2 In the Action English and Academic Year courses, if the direct debit payment is returned by the bank, a penalty of €4 plus the amount of the returned monthly payment will be applied.
10.3 The registration fee is non-refundable in any case.
10.4 In group courses, refunds of the amount paid are not contemplated, unless the course does not reach the minimum number of participants (8 people) or it is opened at a different time than initially requested.
COURSE CHANGE OR CANCELLATION
11.1 Language Campus reserves the right to change or cancel a course, location or facilities, without prior notice, in the event of unforeseen circumstances beyond its control, or if the number of registrations does not reach the minimum necessary to guarantee the viability of the course.
RESPONSIBILITY
12.1 Language Campus is not responsible for material losses, damages or injuries related to participation in the courses, except in cases of gross negligence attributable to the center or its employees.
12.2 Language Campus will not assume responsibility for losses, damages, costs, expenses or other claims arising from cancellations, delays or any circumstances beyond its control, including, but not limited to: traffic jams, adverse weather conditions, failures in public transport or illness.
DISPOSITION, INJURY AND ABSENTEEISM
13.1 In case of illness or injury of a minor student, their parents or legal guardian will be contacted immediately and, if necessary, the student will be transferred to the nearest hospital or medical center.
13.2 Students who do not attend 80% of the course classes will lose the right to receive a certificate of completion.
EXCLUSION AND EXPULSION
14.1 Students may be expelled from the course immediately if, in Language Campus's reasonable judgment, they commit a serious offense or accumulate three minor offenses. In the event of expulsion, no refund will be issued for the remaining days of the course.
The reasons for expulsion include, but are not limited to:
Use or possession of illegal drugs.
Use or possession of alcohol.
Violent or abusive behaviors.
Possession of weapons.
Any other serious crime.
14.2 Student Code of Conduct:
The student agrees to respect the rules and policies of the center. Inappropriate conduct includes, but is not limited to:
Classroom disturbances (use of foul language, harassment, mobile phone use).
Intentional damage, misuse or theft of property belonging to Language Campus or other students.
Violence or threats towards other students or staff members.
Inappropriate use of the Internet.
Failure to comply with copyright laws or failure to disclose pre-existing medical or mental conditions.
PERSONAL DATA PROTECTION (LOPD)
In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights, as well as Regulation (EU) 2016/679 (GDPR), LC Idiomas GC SLU informs you that the personal data provided will be incorporated into a file owned by LC Idiomas GC SLU for the purpose of managing the administrative and commercial relationships derived from the contracting of courses, as well as informing you about future services or activities of the academy.
Acceptance of these conditions implies consent to the processing of your data for the purposes indicated.
The client may exercise at any time their rights of access, rectification, cancellation, opposition, limitation or portability of their data by sending a letter to LC Idiomas GC SLU, C/ República Dominicana, 17, 35011 Las Palmas de Gran Canaria, Las Palmas, or an email to mesaylopez@lcampus.co .
CLAIMS
At Language Campus, we strive to provide a high-quality service that meets your expectations. If at any time you are not satisfied with the service you received, please follow these steps to resolve your issue as efficiently as possible:
Training: If the problem is related to classes or learning, first inform your teacher. If you do not receive a satisfactory solution, go to the Language Campus reception desk.
Administration: If the problem is related to payments, billing, or other administrative matters, please contact reception directly for resolution.
CONFLICT RESOLUTION
Any dispute arising in connection with the courses or services offered by LC Idiomas GC SLU will be resolved before the competent courts in accordance with current Spanish law. Both parties expressly waive any other dispute resolution mechanism (including administrative bodies or arbitration), unless otherwise required by law.
JURISDICTION
For any dispute relating to the interpretation, execution or fulfillment of this contract, the parties expressly submit to the Courts and Tribunals of Las Palmas de Gran Canaria, waiving any other jurisdiction that may correspond to them, provided that there is no mandatory rule to the contrary.
ACCEPTANCE OF TERMS
Participation in any program of LC Idiomas GC SLU implies full acceptance of all the conditions described in this document, which will be understood to be accepted from the moment of signing the registration form or making the course reservation.
