PROVISION OF COURSES
1.1 LC Idiomas GC, SLU, with registered office at Calle República Dominicana, 17, 35010, Las Palmas de Gran Canaria, offers Spanish courses subject to these Conditions, the reservation and acceptance of which shall constitute the "Contract".
1.2 The academy may modify these Conditions at any time for future courses, publishing the modifications through this website.
1.3 If the course booked by the Student is no longer available, the Academy will immediately inform the Student in writing or by email and will endeavor to offer a reasonably acceptable alternative course. If this option is not possible, the Academy may cancel the Contract by notifying the Student in writing and refunding any amounts already paid.
RESERVATIONS AND COURSE CONDITIONS
2.1 Group Course Reservations. The first installment must be paid in full before the start of the course to guarantee your place. For Action English (AE) courses, payment must be made by September 15th, otherwise the student will lose his or her place.
2.2 Reservations for individual and mini-group classes. The academy reserves the right to release individual or mini-group session times if it does not receive a response from the student regarding the renewal of the membership.
2.3 Validity of the hourly bonus. The bonuses will have a maximum validity of:
8 weeks for the 10-hour bonus,
12 weeks for the 20-hour bonus,
15 weeks for the 30-hour bonus.
Hours not used within the validity period are non-refundable, cannot be used later, and are non-transferable.
2.4 Reserving a place in conversation classes. Reservations for in-person or online classes must be made using the Conversation Class Form, at least 24 hours before the scheduled class.
2.5 Exam preparation courses (except Cambridge). Access is subject to the recommendations of the Academic Coordination team based on the student's level.
2.6 Cambridge exam preparation courses. A mock exam is required to access the course, and admission is subject to the result obtained and the recommendations of the Academic Coordination team.
Certificate retention : Cambridge certificates will be archived for a maximum of 6 months after notification of their arrival.
2.7 General Plus and Intensive Courses. Individual sessions must be taken within the 4-week course period. Missed sessions cannot be made up.
WITHDRAWAL, CANCELLATION, NO-SHOW AND/OR ABANDONMENT
3.1 Both temporary (leave of absence) and permanent (definitive) absences must be communicated and signed at the center's reception between the 1st and 15th of the month prior to the requested leave.
3.2 Students may request a leave of absence for justified reasons, with a minimum of one consecutive month and a maximum of two leaves of absence per academic year, with a total maximum duration of two months. The request must be made within the deadlines indicated for definitive withdrawal. Each month of leave of absence carries a reservation fee of €25, payable in advance.
3.3 The client understands that the renewal of the fee is automatic and that to cancel it, he or she must notify the center's reception between the 1st and 15th of the month prior to renewal.
3.4 The Language Campus academic year ends in June. Attendance at classes for that month is mandatory. Students who do not attend will automatically lose their place, with no refund. Those who lose their place due to unjustified absence in June must enroll as new students for the following academic year and will not be eligible for renewal offers.
STATEMENT ON THE STATE OF HEALTH
4.1 Students must declare on the registration form any:
physical or mental illness,
allergy,
disability,
or condition that:
may interfere with your ability to successfully complete the course,
may affect the health or well-being of other students, teachers, or staff,
may require medical follow-up, treatment or emergency intervention during training.
Language Campus reserves the right to refuse or terminate a student's training if their participation poses a risk to their own health and safety or that of others. In these cases, Language Campus will determine the refund policy at its discretion.
HOLIDAYS AND SCHOOL CALENDAR
5.1 There will be no classes on public holidays. Classes will not be made up or compensated financially, and students must continue to pay their monthly fees, which are prorated based on the annual course price and are not dependent on the number of class hours each month.
5.2 Children's courses (3-18 years old) follow the school calendar, including holidays. Adult courses continue as normal, except on public holidays.
REPLACEMENT POLICY
6.1 Course relocation or cancellation : The academy reserves the right to relocate the student to a suitable level group or to cancel a course at any time if the minimum number of students necessary for its viability is not reached.
6.2 Replacement of teachers : Language Campus may assign a substitute teacher if the teacher cannot continue for any reason, ensuring the continuity of the training.
PAY
7.1 For Individual, Mini Group, Intensive, General Plus, Exam Preparation, Online, and Blended Learning courses, payment of the full course fee must be made no later than 7 days before the course start date (due date).
7.2 All reservations are subject to acceptance by Language Campus.
7.3 Payment for the monthly fees for the 'Action English' and 'General' courses must be made by direct debit, charged on the 1st of each month. Exceptionally, if the student does not have a Spanish bank account, they may pay the fee upon arrival in cash, by card, or by international transfer. A €5 processing fee will apply, and must be paid between the 1st and 5th of each month. Failure to do so may result in the loss of their place.
7.4 Payments will be automatically renewed unless a cancellation or account change is requested between the 1st and 15th of the month prior to renewal.
7.5 Language Campus reserves the right to invoice the course fee at any time after the reservation has been accepted.
7.6 All course payments will be made in euros.
7.7 Language Campus may increase the course price when reasonable and justified by circumstances such as tax increases, government measures, or increased labor costs. Students will be informed before the course begins.
7.8 Such price increases will not affect the student's legal right to cancel the contract.
7.9 Registration : A non-refundable registration fee of €30 must be paid at the start of each training course to cover administrative costs. For Action English or Aktion German courses, registration must be paid by September 15 of each academic year.
7.10 Language Campus may request proof of payment from the student before or at the start of the course; failure to provide proof of payment may result in denial of course access.
BOOKS AND LEARNING MATERIALS
8.1 Students will be provided with the necessary books and materials throughout the course. Some programs may require the purchase of additional books or photocopiable materials, which will cost €15.
8.2 The price of books is detailed in the academic year magazine published by Language Campus.
CANCELLATIONS
9.1 Individual and mini-group classes, or the individual portion of General Plus and Intensive courses, may be canceled and rescheduled provided that at least 24 hours' notice is given via WhatsApp message to the academy's reception desk. Classes canceled outside of this timeframe will be deducted from the voucher and cannot be recovered, rescheduled, or reassigned.
RETURNS
10.1 Class vouchers are non-transferable and cannot be returned.
10.2 For Action English and Academic Year courses, if the direct debit is returned by the bank, a penalty of €4 plus the amount of the returned monthly fee will be applied.
10.3 Registration is non-refundable in any case.
10.4 In group courses, the refund of the amount paid is not contemplated, unless the course does not reach the minimum number of participants (8 people) or it opens at a different time than the one initially requested.
COURSE CHANGE OR CANCELLATION
11.1 Language Campus reserves the right to change or cancel a course, its location, or its facilities without prior notice in the event of unforeseen circumstances beyond its control, or if the number of registrations does not reach the minimum required to ensure the viability of the course.
RESPONSIBILITY
12.1 Language Campus is not responsible for material losses, damages or losses related to participation in the courses, except in cases of gross negligence attributable to the center or its employees.
12.2 Language Campus will not be liable for any loss, damage, costs, expenses, or other claims arising from cancellations, delays, or any circumstances beyond its control, including, but not limited to: traffic jams, adverse weather conditions, public transport failures, or illness.
ILLNESS, INJURY AND ABSENTEEISM
13.1 In the event of illness or injury of a minor student, his or her parents or legal guardian will be contacted immediately and, if necessary, the student will be transferred to the nearest hospital or medical center.
13.2 Students who do not attend 80% of the course classes will lose the right to receive a certificate of completion.
EXCLUSION AND EXPULSION
14.1 Students may be immediately expelled from the course if, in Language Campus's reasonable discretion, they commit a serious offense or accumulate three minor offenses. In the event of expulsion, no refund will be issued for the remaining days of the course.
Grounds for expulsion include, but are not limited to:
Use or possession of illegal drugs.
Use or possession of alcohol.
Violent or abusive behavior.
Possession of weapons.
Any other serious crime.
14.2 Student Code of Conduct:
Students agree to abide by the school's rules and policies. Inappropriate behavior includes, among others:
Class disruptions (use of foul language, bullying, cell phone use).
Intentional damage, misuse, or theft of Language Campus or other student property.
Violence or threats toward other students or staff members.
Improper use of the Internet.
Violation of copyright laws or failure to disclose pre-existing medical or mental conditions.
PERSONAL DATA PROTECTION (LOPD)
In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights, as well as Regulation (EU) 2016/679 (GDPR), LC Idiomas GC SLU informs you that the personal data provided will be incorporated into a file owned by LC Idiomas GC SLU for the purpose of managing the administrative and commercial relationships arising from the contracting of the courses, as well as informing you about future services or activities of the academy.
Acceptance of these conditions implies consent to the processing of your data for the purposes indicated.
The client may exercise at any time their rights of access, rectification, cancellation, opposition, limitation or portability of their data by sending a letter to LC Idiomas GC SLU, C/ República Dominicana, 17, 35011 Las Palmas de Gran Canaria, Las Palmas, or an email to mesaylopez@lcampus.co .
CLAIMS
At Language Campus, we work to provide quality service that meets your expectations. If at any time you are not satisfied with the service received, please follow these steps to resolve your issue as effectively as possible:
Training: If the problem is related to classes or learning, please first report it to your teacher. If you don't receive a satisfactory solution, please contact the Language Campus reception.
Administration: If the issue is related to payments, billing, or other administrative matters, please contact reception directly for resolution.
CONFLICT RESOLUTION
Any dispute arising in connection with the courses or services offered by LC Idiomas GC SLU will be resolved before the competent courts in accordance with current Spanish law. Both parties expressly waive any other dispute resolution mechanism (including administrative bodies or arbitration), unless otherwise required by law.
JURISDICTION
For any dispute related to the interpretation, execution, or performance of this contract, the parties expressly submit to the jurisdiction of the Courts and Tribunals of Las Palmas de Gran Canaria, waiving any other jurisdiction that may apply to them, unless there is a mandatory rule to the contrary.
ACCEPTANCE OF CONDITIONS
Participation in any LC Idiomas GC SLU program implies full acceptance of all the conditions described in this document, which will be deemed accepted upon signing the registration form or making a course reservation.
