Complaint channel

We want all students to feel safe and respected. This page clearly explains how we protect children and how they can easily and confidentially raise their concerns.

• Situations that affect the well-being of a minor (abuse, harassment, discrimination, neglect).
• Inappropriate behavior or risks in classes, activities, trips, camps, or online.
• Anything that makes you feel insecure or worried.

• Students (under or over 18 years old)
• Parents and guardians
• Staff and collaborators
• Anyone who has seen anything worrying

• Secure online form: https://lcampus.co/canal-de-denuncias
• Confidential email: canaldeproteccion@lcampus.co
  You can report with your name or anonymously. Include dates, locations, and details that will help us understand what happened.

The Child Protection and Welfare Officer receives and manages reports, supports you throughout the process, and activates any measures necessary to protect the child.

1. We received your report and registered it confidentially.

2. We assess the urgency and apply immediate protection if necessary.

3. We analyze the facts with respect and discretion.

4. We will inform you of the outcome and the measures taken when possible.

Your privacy and the child's privacy are always protected.
Retaliation for reporting in good faith is not permitted.
Information is only shared with authorities when necessary to protect someone or if required by law.

We process data to manage your complaint in accordance with child protection and whistleblowing laws. You can exercise your data protection rights by sending an email to canaldeproteccion@lcampus.co

If you are a minor and prefer to use simple words, tell us what happened, where, when, and how you feel. We will help you.